When choosing a carpet cleaner... ask questions.
I have owned a carpet cleaning business for more than 34 years. Over the years I have learned what questions people should be asking their carpet cleaners.
All carpet cleaning companies are not created equal. There are very significant differences in methods of cleaning, knowledge and experience, quality of equipment and cleaning solutions used, attitude towards customers and pricing.
So how do you know which company uses the best cleaning method for your needs, has the knowledge and experience to eliminate any problems in your carpets, is using quality and effective equipment and cleaning solutions, who has an attitude that you are comfortable with who fits within your budget?
You ask. Understand, in any business if you ask them if they can get the job done they will all say, "yes, no problem. We are the best." This means you need to ask specific questions to know if they really are who you want in your home.
Here are some questions you should ask.
What cleaning method do you use and explain to me exactly how your system works.
Think about any situations you might have in your carpets, bad traffic areas, urine stains, odor problems or any other concern that you have and ask them...
I have (name the concern/concerns) How specifically does your method take care of my concerns? Ask to speak to the owner or manager and then ask him/her detailed questions about this. Questions include what cleaning solutions do you use? How exactly does that cleaning solution work?
What you learn from their answer is their method, their knowledge and their attitude. If they give you incomplete answers or seem hesitant to answer your questions then I would call a different company.
Are you licensed and Insured? If not call somebody else. If a company is not professional to be licensed and insured then they most likely are not a very professional company.
Tell me about your guarantee. If they do not have one call someone else. Some companies have a guarantee that says, "best cleaning ever, or it's free". Think about it, this is not quantifiable. Who is to say that it is or is not the best you have ever received. I dislike these guarantees based on marketing hype. The best guarantee is the one where if you are not satisfied that they have done everything they could reasonably do to they will reclean the areas of concern for free. If you are still not satisfied then you will not be charged for those areas.
Of course you will ask about the price. Here is some advice about pricing. Just because one company charges a lot of money does not make them good and conversely just because a company charges a lower rate does not make them less competent then their more pricey competition. I believe that a company that charges close to the middle in your areas pricing for carpet cleaning is usually a good choice. Remember that if you have situations like urine, large stains or a high number of stains you will most likely need to pay extra for those situations. Always be clear before you schedule the work how much they charge for these situations. I would be cautious about a company who did not charge extra for these kinds of situations.
In summary- Ask detailed questions about how they can take care of the concerns you have with your carpets, make sure they are licensed and insured, ask about their guarantee and choose less on price than on how comfortable on how you felt about how they answered your questions.
Use this guide and you will find a carpet cleaner who will be able to take care of the concerns you have with your carpets.
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